FAQ (Frequently Asked Questions)
- How do you ship orders?
Orders are shipped in boxes or opaque sealed envelopes without external references and without any identification that relates its contents. (For details, see next section)
- For deliveries not words that relate its content appear?
Nowhere the words appear: Deplacer.com, sex shop, sex, gay or anything. The sender of the shipments contained only a commercial name* that has nothing to do with this store or the products we sell here, and as the return address contained a PO BOX, without other references that may relate to this web or products we sell.
* On the trade name: Commercial name on deliveries and payments is not registered anywhere, nor does it appear in Internet search engines so that there is no way to link the shipments, nor charge card with that name (For the same reason neither mentioned here).
- How do I pay my order?
You can pay your purchase safely with credit card, debit card, bank transfer or through transfer.
- Who carries my order?
All orders are shipped by Deutsche Post, TNT, or Hermes Courier.
- How long does it take my order?
The average delivery time for orders is 10 days for Europe and 15 days for the rest of the world since leaving our warehouse (*). In some cases the deadlines may vary by stock issues or causes beyond our control. In any case, we always notify you of the delay and the approximate delivery times.
- And if there is nobody in my home when they come to get me the order?
The postal delivery service of your country will be who take your order to your home and you hand deliver, but if you are absent or not the holder of the purchase is, will leave a notice for you to have to pick up the package from the post office in your area. To pick up your order at your home must be present the person holding shipping and sign receipt. NEVER LEAVE YOUR REQUEST IN A BOX.
It is very important to give us one phone number because not reach you if you will be called to arrange new delivery date.
- If I make a purchase advertising will be sent to my home?
We never send any kind of printed or similarly publicized. Ever you receive anything at home, except orders to do. For we will contact you via your e-mail, or phone if you authorize it. The only advertising medium that we use is email, where you regularly send information on our news and offers, but still, you yourself can unsubscribe to stop receiving such information.
- Can I buy if I live abroad?
Of course yes, Europe sell to all countries without exception. You can choose your language, see prices and make your purchase in the currency of your country by selecting your option in the menu bar at the top of the tent.
- If I do not have a credit card or debit card, also I can buy?
If you do not have card or do not want to use the Internet, you always have the option to pay your purchase by bank transfer.
- How long does it take my order if I live outside the European Union?
Any country outside the European Union orders slow in coming about 15 days *, depending on the postal service in each country.
- What assurance do I have that I will receive my order?
You have the absolute guarantee, since we offer a serious and responsible service that guarantees delivery of all orders. If for any reason the shipment astray, we will make a re-sending your purchase at no cost. Provided that in any event, you will receive your order without exception.
- What if I do not get what I ordered or the item is defective?
If you get to receive a product that satisfies the request in your order, we will send the wrong item, and we will make the change immediately, taking charge of the costs of the new shipment. If the product is defective, you have a total guarantee for 3 months, replacing you the item for another in perfect condition and without additional costs for you.