Payment and discretion:
You can pay for your order securely and discreetly by credit or debit card, bank transfer or cryptocurrency.
For more detailed information, please visit our "Payment options" section.
For your total discretion, the name of the sender of the debit on your card does not correspond with the name of this store, with the internet domain, or with words linked to sex or sexual preferences to avoid that someone can relate your bank charge with the type of purchase made.
Packaging and discretion:
No one cares what you buy or do in your privacy, not your bank, not the delivery person, not whoever receives your packages, that's why we guarantee that our shipments are packaged as discreetly and confidentially as possible, so that no one knows that package contains intimate products.
We pack everything in triple-layer reinforced cardboard boxes, well sealed, or in case of small items, in hermetically sealed padded envelopes. For added discretion, the items are placed in a non-translucent black bag before packaging to further avoid the temptation of prying eyes on the contents.
Shipping:
All orders are handled by various European and international transport companies according to the warehouse from which the goods are supplied.
For more detailed information, please visit our "Shipping and Returns" section.
Delivery time:
The average delivery time for orders is 7 to 10 days* for the whole of Europe and 10 to 14 days* for the Rest of the World (*from the date of dispatch from the warehouse). In some cases, delivery times may be subject to variations due to stock problems or causes beyond our control. In any case, we will always notify you of the delay and the approximate delivery times. For more detailed information, please visit our "Shipping and Returns" section.
Delivery:
The carrier or postal service of your country will be the one to deliver the order to your address, but if you are absent or the recipient of the order is not found, they will leave you a notice to arrange a new delivery or to pick up the package by the post office or courier in your area. To pick up the order at your address, the person who received the shipment must be present and sign for its reception, unless they have taken advantage of the "free shipping" promotion*.
*Shipments under the "free shipping" promotion that do not exceed 200 euros of purchase, will be sent by standard postal service without requiring the signature of the recipient.
Orders with delivery in European Union countries are managed and processed by different warehouses located within the European Union.
Orders with delivery in countries outside the European Union are handled and processed by warehouses located inside and outside the European Union.
International purchases: (Outside the European Union)
You can buy from any country in the world, unless your country does not appear on our list of supported countries.
Genuine items:
All the items we sell are genuine and come from various official distributors.
Warranty:
All products are protected by the European Union warranty law.
Returns or defective item:
If you receive a item different from the one you ordered, you must open a claim from your account so that we can manage the return and replacement with the correct item. In these circumstances, the shipping costs are borne by our company. In accordance with the law, you have a period of 14 calendar days to communicate this incident.
More doubts:
We invite you to consult any of our informative sections that you will find at the foot of the page or contact us from the "Customer Service" form, and we will be happy to answer your questions.
