1. SCOPE OF THE CONTRACT
These General Terms and Conditions apply to the sale of all deplacer.com products through its website to consumers, users or any other end user.
The use by the customer of the services of the deplacer.com shop presupposes, in any case, adherence to the General Terms and Conditions of Business in the version published by deplacer.com at the time of the purchase order. It is therefore advisable for the customer to read the General Terms and Conditions before proceeding to finalise a purchase. Once you have definitively selected the products to be purchased and chosen the means of payment, you automatically accept the terms and conditions of the contract.
The presentation of products on the screen does not in itself constitute an offer of sale as such from a contractual point of view, but is merely a showcase of the products available on deplacer.com.
2. PRICE, METHOD OF PAYMENT, DELIVERY AND RETURN OF THE GOODS
I. Price
The applicable prices are those indicated on the website on the date of the order.
The prices shown for each product include all applicable taxes. The amount of the shipping costs is broken down in the sub total before finalising the order.
In the event of ordering an item that is not currently in stock, deplacer.com will establish the price published at the time of purchase as the final price for that item, even if the price of that product subsequently varies.
deplacer.com reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update, even daily, products and prices according to the novelties of the sector to which they belong.
II. Payment
Purchases shall be paid in full upon completion of the order by credit or debit card, or by the chosen payment option within a maximum period of 3 working days. Payment on delivery (payment on receipt) is not possible.
Purchases will be paid exclusively by the means selected by the customer according to the payment options offered at any given time, which may vary according to the country of destination of the purchase.
The customer may cancel his order before confirming the purchase. If the purchase has been confirmed (an e-mail has been received detailing the products purchased), and within a maximum period of 24 hours, the customer must contact deplacer.com (Customer Service) and provide the following information to proceed with the cancellation:
- Customer's full name
- Date of order
- Customer identification number
- Order number
If these details are not provided, it will not be possible to cancel the order and the order will continue to be processed.
If the cancellation is processed, it will be effective within a maximum period of 24 hours after receipt of the cancellation request without incurring any costs. If the order has already been paid for by credit card, the amount paid will be credited to the same card used for the purchase, within a maximum period of 30 calendar days after the cancellation.
III. Delivery
Delivery will be made to the address indicated by the customer, which may be different from their usual residence, or select another address such as their place of work or even to a third person to whom they wish to make a gift. In all cases, the purchaser or the person to whom the product is addressed must be identified by means of an official document that identifies him/her (identity card, passport, residence card, driving licence) and the signature of the recipient. Unless you have taken advantage of the "free shipping" promotion*. (See details in the "Shipping and returns" section).
The product delivery time stated on the website is merely indicative, however, deplacer.com will make every effort to respect the delivery time indicated, and will not be held responsible in the event of exceeding the initially estimated delivery time of 15 working days. In the event that any of the items ordered are not available, deplacer.com will process your order as soon as possible, and will send it to you within the terms and conditions indicated in the Conditions of Shipments, Deadlines and Returns. In the event that the items ordered are definitively out of stock, the customer may replace the items with others of similar value, without incurring additional costs. Likewise, deplacer.com is responsible for the description of the products on the website, except in the case of typographical errors.
In orders of several items, in which one or more products are not in stock, two types of shipment may be made if the warehouse that manages your order considers it appropriate. This means that the products can be sent in several individual shipments until your order is complete. The customer will only pay for the costs of the first shipment, and deplacer.com will be responsible for the costs of subsequent shipments.
In the event that an order is not collected by the customer for reasons attributable to the customer, such as refusal to receive it, unsuccessful delivery attempts or failure to handle customs formalities for delivery, the customer will be considered to have abandoned the purchase and will not be entitled to any refund, claim or compensation. In the event that within the following 14 days he/she requests a reshipment of his/her order, he/she will have to pay the corresponding shipping and handling costs. Under no circumstances can you claim the reshipment of a rejected order after 14 days from the confirmation of the withdrawal.
Any action taken by the postal service and customs authorities of your country with respect to the delivery of your order, such as negligence, omission, confiscation or violation of the laws, exempt us from any responsibility, and in any case, even if the goods are returned to our warehouses, the customer may NOT request a reshipment, refund of the amount paid, or make any kind of claim.
deplacer.com ships to most countries, however, we will not ship to countries with a high rate of fraud or in specific cases we reserve the right to refuse, cancel, or request additional information if we consider that your order may be high risk.
*Shipments under the promotion of "free shipping" that do not exceed 200,00 euro of purchase, will be sent by standard postal service without requiring the signature of the recipient.
IV. Returns
The products offered in our shop are for personal use and for health and hygiene reasons it is not possible to make returns or exchanges once the seals or packaging of the product have been removed, unless there is a defect in the product, for which you must send the items to the address we indicate, where they will be inspected by our staff to verify the condition of the product and confirm whether it is a manufacturing defect.
In the case of textile products, except for underwear, swimwear or similar, it is possible to request an exchange of size within 14 calendar days of receipt of the product. To request an exchange, you must contact our customer service department who will guide you through the steps to follow. The shipping costs derived from a return due to a size change will be paid by the customer and you must use a registered shipping service that allows tracking.
For the replacement of defective products, the customer will have 14 calendar days from receipt of the order to make a claim. The replacement of products is possible if the product has arrived in poor condition (obvious damage to the item, damage to the packaging, defects in the manufacturing process, or liquid has spilled from the contents of the product.
To request an exchange for a defective product, you must contact our customer service and request an RMA (Return Merchandise Authorization) with the following information:
-Order number or the e-mail address used for your purchase.
-Defective product(s)
-Problem(s) encountered
Once the return has been authorised, the customer must send the defective product(s) using a registered shipping service that allows tracking, and upon receipt will be transferred to the corresponding warehouse to check the product and approve the replacement. If approved, we will replace the item with another identical or similar product at the same or higher price, which will then be sent in a new shipment.
V. Conditions for Orders on Request
Products not available in our online catalogue, and ordered to order.
Orders for "made to order" items cannot be cancelled once they have been confirmed by accepting the conditions of sale by means of an e-mail message from the customer's account. These orders will be paid in full before the order is placed with our suppliers, and due to the special characteristics of the products ordered, they may be delivered in several partial shipments, until the entire purchase is completed. If the delivery is made in this way, the transport costs will only be charged once, and for a single shipment, since the rest, regardless of the quantity, will be charged to the company.
3. DATA PRIVACY POLICY
I. Anonymous browsing through the web pages.
deplacer.com, only obtains and retains the following information about visitors to our website:
a) The date and time of access to our website.
b) The number of daily visitors to each section.
The information obtained is completely anonymous, and in no case can it be associated with a specific and identified user.
II. Navigation with cookies.
We do not use cookies on our website, except in the option of recognition of a user, who of their own free will decides to activate or deactivate these cookies at the time of accessing their account.
III. Processing of personal data.
In accordance with current legislation on data protection, deplacer.com undertakes to comply with its obligation of secrecy of personal data and its duty to treat them with confidentiality, and will adopt, for these purposes, the necessary measures to avoid their alteration, loss, unauthorised processing or access, taking into account the state of technology at all times.
The customer accepts that the personal data provided at the time of subscription to deplacer.com will be incorporated into an automated file owned by deplacer.com, for the purpose of keeping him/her informed of news, products and special offers related to deplacer.com. The data provided in the order form will likewise be included in an automated file created by deplacer.com in order to provide a better service to the commercial relationship established with the customer.
The customer will be responsible, in any case, for the veracity of the data provided, and deplacer.com reserves the right to exclude from the registered services any user who has provided false data, without prejudice to any other actions that may be applicable by law.
Finally, the customer is informed that he/she has the rights of access, modification, opposition and cancellation, which may be exercised by request through our customer service department.
It is understood that the customer accepts the conditions established and gives all the consents required at the time of placing the order.
4. INDUSTRIAL AND INTELLECTUAL PROPERTY
deplacer.com, is the owner of all the industrial and intellectual property rights of the website www.deplacer.com, and of the elements contained therein, with the exception of the rights that are not the property of this company and which belong to their respective owners, and, as such, are recognised by deplacer.com.
Infringement of any of the aforementioned rights may constitute a violation of these provisions, as well as an offence punishable in accordance with the Penal Code.
5. DISCLAIMER OF LIABILITY
Unless expressly stated on this site, neither deplacer.com, nor any of its officers, employees or other representatives may be subject to any claim for damages arising out of or in connection with the use of this site. This limitation of liability shall be construed in the broadest sense, extending to any damages whatsoever, including (but not limited to) compensatory, direct, indirect or consequential damages, loss of information or income, loss of profits, loss of or damage to property and claims of third parties.
THE AVAILABILITY AND FEATURES OF THE PRODUCTS ADVERTISED ON THIS SITE MAY BE SUBJECT TO CHANGE WITHOUT NOTICE.
We disclaim all liability in the event that manufacturers make modifications, updates, or corrections to the products displayed here, as well as to their packaging, provided that such actions do not impair the intended purpose of the product.
Due to this, on occasion, it is possible that the photos that advertise a product do not fully correspond to the item received due to the circumstances previously indicated.
6. APPLICABLE LAW AND JURISDICTION
The contract and the General Terms and Conditions are governed by the laws of electronic commerce in the European Union.
These conditions may be modified without prior notice.
